Elevated Errors registered

Incident Report for SuperOffice

Resolved

This incident has now been resolved. Root cause was a failing network component and some request failed during fail-over between 09:24 and 09:26.

Posted Jun 19, 2019 - 10:51 CEST

Update

The monitoring is back to normal and we are looking for root cause.

Posted Jun 19, 2019 - 09:50 CEST

Investigating

We're experiencing an elevated level of errors and are currently looking into the issue.

Posted Jun 19, 2019 - 09:32 CEST

This incident affected: Central Services (Support Portal, Community), SuperOffice CRM Cloud Mail Service (mailgun Outbound Delivery, mailgun Inbound email processing, mailgun Events & Logs), and SuperOffice CRM Cloud (Login services, Sales & Marketing Client, Service Client).