A degraded system performance has been detected

Incident Report for SuperOffice

Resolved

This incident has now been resolved.
Root cause: The loadbalancer for the public endpoint failed and stopped all traffic. A manual failover was performed to solve the problem.

Posted Jan 28, 2019 - 10:50 CET

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 28, 2019 - 10:28 CET

Identified

The issue has been identified and a fix is being implemented.

Posted Jan 28, 2019 - 10:04 CET

Investigating

We are currently investigating the incident that resulted in a degraded system performance.

Posted Jan 28, 2019 - 09:43 CET

This incident affected: SuperOffice CRM Cloud (Login services, Sales & Marketing Client, Service Client).