All Systems Operational
SuperOffice CRM Cloud Operational
90 days ago
99.98 % uptime
Today
Login services Operational
90 days ago
99.98 % uptime
Today
Sales & Marketing Client Operational
90 days ago
99.98 % uptime
Today
Service Client Operational
90 days ago
99.98 % uptime
Today
WebTools Operational
API and Apps ? Operational
90 days ago
99.98 % uptime
Today
SuperOffice CRM Cloud Mail Service Operational
mailgun Outbound Delivery Operational
mailgun Inbound email processing Operational
mailgun Events & Logs Operational
Central Services Operational
Support Portal Operational
Community Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Nov 29, 2023

No incidents reported today.

Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

Nov 22, 2023

No incidents reported.

Nov 21, 2023
Resolved - Following the deployment of the recent hotfix and monitoring of our services. The identified issue is no longer present, and as a result, we are closing this matter.

We appreciate your understanding and cooperation throughout this resolution process. If you encounter any further issues or have additional concerns, please do not hesitate to reach out to our support team.

Nov 21, 21:38 CET
Update - We are continuing to monitor for any further issues.
We intend to provide an update at the end of the day.
Thank you for your understanding.

Nov 21, 10:52 CET
Update - We are continuing to monitor for any further issues.
Nov 21, 07:28 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 20, 21:43 CET
Update - The bug has been addressed. The rollout is scheduled to start at 9 PM CET. Expected downtime is up to 5 minutes between 9pm - 10pm CET
Nov 20, 17:43 CET
Update - Our team continues to address the issue, and we will provide a status update in the next 5 hours. Thank you for your understanding.
Nov 20, 15:41 CET
Identified - We have identified the matter as a software bug, and our team is actively working on implementing a solution.
Nov 20, 13:33 CET
Investigating - We would like to inform you that our sales client is currently experiencing slowness in certain areas . Our team has identified the issue and is actively working on implementing a resolution to restore normal functionality.

We apologize for any inconvenience this may cause and appreciate your patience as we work to address this issue promptly.

Thank you for your understanding.

Nov 20, 12:28 CET
Nov 20, 2023
Nov 19, 2023

No incidents reported.

Nov 18, 2023
Completed - The scheduled maintenance has been completed.
Nov 18, 05:31 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 03:01 CET
Scheduled - We are updating the SuperOffice CRM Cloud.
This is a continuation of the maintenance from last Tuesday.
Customers who were updated at this time will not be affected today.

This release is a scheduled maintenance release of SuperOffice 10


Release details :
Detailed information on the release including release notes, can be found here: (see link for details)

Expected downtime is up to 15 minutes between 03:00 and 05:30 n.d. cet.

Nov 17, 11:29 CET
Completed - The scheduled maintenance has been completed.
Nov 18, 03:01 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 22:00 CET
Scheduled - We are patching servers with latest Microsoft updates tonight, services will be unstable in this period.
Nov 17, 11:45 CET
Nov 17, 2023
Nov 16, 2023

No incidents reported.

Nov 15, 2023
Resolved - On November 15th, at 9 pm CEST, as part of a scheduled maintenance, a planned deactivation of old server certificates was executed.
Despite rigorous testing in our stage environment over an extended period, a configuration discrepancy went undetected, leading to downtime for specific app integrations like Erpsync and Quote connectors.
The error was detected several hours post-production change during routine restart of the application authentication services.
Our technical team addressed the issue and implemented corrective measures.
The incident was closed November 16th 10.30 and we will review of our processes to enhance detection mechanisms and prevent similar incidents in the future.

Nov 15, 21:00 CET