All Systems Operational

Uptime over the past 90 days. View historical uptime.
SuperOffice CRM Cloud Operational
90 days ago
99.9 % uptime
Today
Login services Operational
90 days ago
99.95 % uptime
Today
Sales & Marketing Client Operational
90 days ago
100.0 % uptime
Today
Service Client Operational
90 days ago
100.0 % uptime
Today
WebTools Operational
API and Apps Operational
90 days ago
99.65 % uptime
Today
SuperOffice CRM Cloud Mail Service Operational
mailgun Outbound Delivery Operational
mailgun Inbound email processing Operational
mailgun Events & Logs Operational
Central Services Operational
Support Portal Operational
Community Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Incoming network infrastructure change — app.superoffice.com Sep 9, 2026 22:00 - Sep 10, 2026 02:00 CEST

We will be performing an incoming network infrastructure change affecting app.superoffice.com. As a result, the incoming IP address for app.superoffice.com will change.

This change only affects incoming traffic — outgoing IP addresses towards customers are not affected.

Between 22:00 and 02:00 CEST, app.superoffice.com may be intermittently unreachable.

The new incoming IP address is not yet known and will be confirmed after the change is completed. We will update this page with the new incoming IP address once the change has been implemented.

Action required: If you have whitelisted traffic to app.superoffice.com based on its IP address, please be ready to update your allow-list with the new IP once it is published here.

We apologize for any inconvenience and will keep this page updated with progress.
Posted on Sep 07, 2026 - 19:54 CEST

Sep 8, 2026

No incidents reported today.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

Email delivery issues
Resolved - Email delivery to Microsoft 365/Outlook.com recipients has returned to normal. We've confirmed no new "Server busy" (4.7.500) delivery failures for over an hour, and previously delayed emails are now being delivered successfully.

This aligns with Microsoft's mitigation of the underlying anti-spam enforcement issue (EX1467029). We consider this incident resolved. If you continue to experience delivery delays to Microsoft 365/Outlook.com addresses, please contact support.
Sep 4, 17:40 CEST
Update - Microsoft has confirmed the cause: an anti-spam detection model in Exchange Online was incorrectly enforcing throttling against a subset of legitimate senders, including SuperOffice, causing "Server busy" delays for messages sent to and from external domains.

Microsoft is rolling back the affected model and adding impacted sending IPs to an allow list as an interim mitigation. They estimate this rollout will complete within the next 30 minutes (as of their last update at 2:26 PM GMT+2), with their next update due by 4:30 PM GMT+2.

We expect email delivery to Microsoft 365/Outlook.com recipients to recover as this rolls out. No action is required on your end — delayed emails will continue to be delivered automatically. We'll update this page once we see delivery return to normal or once Microsoft confirms resolution.
Sep 4, 15:11 CEST
Update - We've identified the cause:
this is a confirmed issue on Microsoft's side affecting delivery to Microsoft 365 / Outlook.com mailboxes, tracked internally by Microsoft as incident EX1467029. We've verified it affects multiple independent SuperOffice email systems (login/confirmation codes and Service/CRM emails) in the same way, confirming the cause is on Microsoft's end, not ours.

Affected emails are delayed, not lost, and will be delivered automatically once Microsoft resolves EX1467029. No action is required on your end.
Sep 4, 13:18 CEST
Update - We are continuing to monitor the scope of this issue.
Sep 4, 13:06 CEST
Identified - We're aware of delays affecting emails sent from SuperOffice - including login confirmation codes, account activation links, password reset emails, and CRM mailings - to recipients whose email is hosted on Microsoft 365 or Outlook.com (Outlook, Hotmail, Live addresses).

This is caused by a known issue on Microsoft's side that is temporarily limiting how quickly they accept incoming mail from external senders, including us. It is affecting many senders across the internet, not just SuperOffice.

What this means for you:

Affected emails are delayed, not lost - our email provider automatically retries delivery over the following hours.
If you're waiting on a confirmation code or activation email and it hasn't arrived after a few minutes, please wait and try again shortly rather than requesting a new one repeatedly, as this does not speed up delivery.
No action is required on your end.
We are actively monitoring the situation together with our email delivery provider and will update this page once Microsoft resolves the underlying issue.
Sep 4, 13:05 CEST
SuperOffice for Outlook Loading Issues
Resolved - We have seen no new occurrences of SuperOffice for Outlook remaining in a loading state since corrective action was taken, and feedback received from customers has been positive. Based on this, we consider this incident resolved.

If you are still experiencing this issue, please contact SuperOffice Support so we can assist you directly.
Sep 4, 16:05 CEST
Monitoring - We have identified the cause of SuperOffice for Outlook remaining in a loading state and have taken corrective action. The service has been stable for the past hour and we are continuing to monitor closely.

We will provide a further update once we are confident the issue is fully resolved, or if the situation changes.
Sep 4, 12:00 CEST
Investigating - Microsoft has confirmed that their Microsoft 365 service degradation has been resolved.
However, we have continued to receive reports of SuperOffice for Outlook remaining in a loading state in Microsoft Outlook and Outlook on the web, including new reports this morning.
Our investigation now points to a brief, intermittent issue on SuperOffice's own infrastructure serving the add-in, rather than the previously suspected Microsoft service degradation. The issue appears to have resolved itself for affected users, but we are continuing to investigate the exact root cause.
If you are still experiencing a loading screen, closing and reopening the SuperOffice for Outlook add-in should resolve it as a temporary workaround.
We will provide a further update once we have confirmed the root cause.
Sep 4, 10:03 CEST
SuperOffice for Outlook Loading Issues
Resolved - This incident has been resolved.
Sep 4, 07:47 CEST
Monitoring - All evidence gathered so far continues to point to an ongoing Microsoft 365 service degradation as the cause of this issue, and we have not identified any related problems within SuperOffice services. As this is not something SuperOffice can act on directly, we are monitoring Microsoft's incident status and its impact on SuperOffice for Outlook.

We will update this page with the latest information as it becomes available, or once the issue is confirmed resolved.
Sep 3, 18:20 CEST
Identified - We have investigated reports of SuperOffice for Outlook remaining in a loading state in Microsoft Outlook and Outlook on the web.

Based on our investigation and information published by Microsoft, the issue appears to be related to an ongoing Microsoft 365 service degradation affecting Outlook and related services. We have not identified any issues within SuperOffice services.

Microsoft is actively working on the incident and users may experience recovery at different times as the situation improves. For the latest updates, please refer to Microsoft's service health information.

We are monitoring the situation and will provide further updates if new information becomes available.
Sep 3, 17:41 CEST
Investigating - We are investigating an issue where SuperOffice for Outlook app may fail to load in Microsoft Outlook and Outlook on the web, causing the add-in to remain in a loading state.

Our investigation indicates that this may be related to an ongoing Microsoft 365 service degradation currently reported by Microsoft. We are actively monitoring the situation and assessing the impact on SuperOffice for Outlook users.

We will provide further updates as more information becomes available.
Sep 3, 13:09 CEST

Sep 3, 2026

Sep 2, 2026

Incoming network infrastructure change — app.superoffice.com
Completed - We made several attempts to change the location of the IP address for app.superoffice.com in collaboration with Microsoft. Unfortunately, we failed at the current time. Even though traffic flows within Europe, the new IP address 4.252.129.158 is still tagged with a Hong Kong location. We will continue to work with Microsoft in resolving the issue and will reschedule change later.
Sep 2, 22:40 CEST
Update - We have started to apply the change. A few drops in availability over the next 30 minutes is expected. We apologies for the inconvenience.
Sep 2, 22:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 22:00 CEST
Scheduled - We will be performing an incoming network infrastructure change affecting app.superoffice.com. As a result, the incoming IP address for app.superoffice.com will change.

This change only affects incoming traffic— outgoing IP addresses towards customers are not affected.
The new incoming IP address is not yet known and will be confirmed after the change is completed.
We will update this page with the new incoming IP address once the change has been implemented.

Action required: If you have whitelisted traffic to app.superoffice.com based on its IP address, please be ready to update your allow-list with the new IP once it is published here.
We apologize for any inconvenience and will keep this page updated with progress.
Sep 1, 17:50 CEST

Sep 1, 2026

A diminished system performance has been detected
Resolved - This incident has been resolved.
Sep 1, 14:37 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 1, 14:18 CEST
Investigating - We are currently investigating the incident that resulted in a diminished system performance.
Sep 1, 13:33 CEST
SuperOffice CRM Cloud software update.
Completed - The scheduled maintenance has been completed.
Sep 1, 06:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 03:00 CEST
Scheduled - We are updating the SuperOffice CRM Cloud.
This is a continuation of the maintenance from last Thursday.
Customers who were updated at this time will not be affected today.

This release is a scheduled maintenance release of SuperOffice 12

Release details :
Detailed information on the release including release notes, can be found here: (see link for details)

Expected downtime is up to 5 minutes between 03:00 and 06:00 n.d. cest.
Aug 30, 13:04 CEST

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

SuperOffice CRM Cloud software update.
Completed - The scheduled maintenance has been completed.
Aug 27, 05:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 04:00 CEST
Scheduled - We are updating the SuperOffice CRM Cloud.
This release is a scheduled maintenance release of SuperOffice 12.

Release details :
Detailed information on the release including release notes, can be found here: (see link for details)

This is the first group of two to be upgraded. Expected downtime is up to 5 minutes between 04:00 and 05:00 cest.

The next group will be upgraded this upcoming Tuesday.
Aug 26, 10:44 CEST

Aug 26, 2026

No incidents reported.

Aug 25, 2026

No incidents reported.

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