All Systems Operational
SuperOffice CRM Online Operational
90 days ago
99.87 % uptime
Today
Login services Operational
90 days ago
99.87 % uptime
Today
Sales & Marketing Client Operational
Service Client Operational
WebTools Operational
SuperOffice CRM Online Mail Service Operational
mailgun Outbound Delivery Operational
mailgun Inbound email processing Operational
mailgun Events & Logs Operational
Central Services Operational
Support Portal Operational
Community Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
This is a scheduled update of the SuperOffice CRM Product portfolio for our Online customers.

Major news we have addressed in this version are :

- Configure your Customer Center styling and options through a new UX in the Admin client
- Chat: supporting Authenticated mode from Customer Center
- Forms: New fields for creating a request (Title, category and message)
- Upgraded HTML editor (Froala 3.0)
- Improvements to the CRMScript language
- Bug fixes and improvements

This is the first group of two to be upgraded. Expected downtime is up to 10 minutes between 22:00 and 23:30 cet.
The next group will be upgraded the upcoming Friday.
Posted on Sep 24, 10:51 CEST
Past Incidents
Sep 24, 2019

No incidents reported today.

Sep 23, 2019

No incidents reported.

Sep 22, 2019

No incidents reported.

Sep 21, 2019

No incidents reported.

Sep 20, 2019
Resolved - We experienced a unintentional network degradation for 2 minutes due to an ongoing investigation.
Sep 20, 14:19 CEST
Sep 19, 2019

No incidents reported.

Sep 18, 2019
Completed - The scheduled maintenance has been completed.
Sep 18, 22:10 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 22:00 CEST
Scheduled - In order to stabilize the system, we have to disable older versions of SuperOffice Webtools.
The change will be applicable from Sept 18 at 22:00 cest. The latest version of Webtools can be downloaded here..
Sep 18, 16:11 CEST
Postmortem - Read details
Sep 19, 23:57 CEST
Resolved - This incident has been resolved.
Sep 18, 13:46 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 18, 11:32 CEST
Update - We are continuing to investigate this issue.
Sep 18, 11:25 CEST
Investigating - We are experiencing network related issues in the data center in Oslo, causing connectivity loss for our SuperOffice customers.
Sep 18, 11:24 CEST
Sep 17, 2019

No incidents reported.

Sep 16, 2019

No incidents reported.

Sep 15, 2019
Resolved - All systems are fully operational with a full set of features since Saturday 14th September 12:00 CET

To ensure continuous full functionality, all users (with a Windows computer) still need to upgrade WebTools.

We have started to ask users to upgrade webtools with a notification after they have logged into SuperOffice.

Instructions on how to upgrade WebTools are still posted on the SuperOffice CRM Online login page.

When we have verified that things are back to normal operation over time, we will publish a report describing root cause and summary of actions taken to prevent this from happening again in the future.
Sep 15, 21:52 CEST
Monitoring -
Good news.
If you (or your users) are having problems with email and document management in SuperOffice, you will be able to resolve this by upgrading SuperOffice WebTools on your computer(s).

Instructions on how to upgrade WebTools are posted on the SuperOffice CRM Online login page.

To restore full functionality an upgrade of WebTools is mandatory for all users.

We will during this weekend start to ask users to upgrade webtools by a notification after they have logged in. This will of course not affect users that already have upgraded to SuperOffice Webtools 11.5

When we have verified that things are back to normal operation, we will publish a report describing root cause and summary of actions taken to prevent this from happening again in the future.
Sep 13, 14:20 CEST
Identified - Functionality related to WebTools have been temporarily disabled. This will affect mail and document handling functionality.

You will be able to use manual handling of down- and upload of files. Please see this FAQ for help.

We are sincerely apologizing for the inconvenience. We have identified and fixed the problem, but restoring full operation and functionality will unfortunately take some time. We start Friday morning and expects all customers to have normal operation and complete functionality by Monday morning. To restore full functionality an update of WebTools will be mandatory. Users will be prompted to do this.
Sep 12, 08:00 CEST
Sep 14, 2019
Completed - The scheduled maintenance has been completed.
Sep 14, 02:29 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 00:59 CEST
Scheduled - We are patching servers with latest Microsoft updates tonight, services will be unstable in this period.
Sep 14, 00:58 CEST
Sep 13, 2019
Completed - The scheduled maintenance has been completed.
Sep 13, 00:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 00:00 CEST
Scheduled - We will be undergoing maintenance for a period up to 30 minutes tonight, services will be unstable during this period.
Sep 12, 19:19 CEST
Sep 12, 2019
Completed - The scheduled maintenance has been completed.
Sep 12, 01:24 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 00:57 CEST
Update - We will be undergoing scheduled maintenance during this time.
Sep 12, 00:57 CEST
Scheduled - We are currently undergoing maintenance. The scheduled maintenance that should have finished is still ongoing.
Sep 12, 00:56 CEST
Completed - The scheduled maintenance has been completed.
Sep 12, 01:00 CEST
Update - Scheduled maintenance is still in progress, estimated additional 30 minutes until completion.
Sep 12, 00:35 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 00:00 CEST
Scheduled - We will be undergoing maintenance for a period up to 30 minutes tonight, services will be unstable during this period.
Sep 11, 21:01 CEST
Sep 11, 2019
Resolved - The incident with login services has been resolved.

We have implemented a fix regarding login services that will affect archiving of mail and modifying documents using web tools,

This will also affect logging in using the trayapp owl icon, it will not work at the moment. You must use the regular loginpage for accessing SuperOffice: http://online.superoffice.com

While we recover from the incident the web tools will not be available. You will be able to use manual handling of down- and upload of files.

Please see this FAQ for help: https://crm.superoffice.com/scripts/customer.fcgi?_sf=0&custSessionKey=&customerLang=en&noCookies=true&action=viewKbEntry&id=113661

More information regarding this will come.
Sep 11, 13:30 CEST
Update - We are continuing to monitor for any further issues.
Sep 11, 12:16 CEST
Update - We are still experiencing instability in our solution, customers experience drops in service availability. We are investigating the issue.
Sep 11, 11:59 CEST
Monitoring - We have been experiencing network related issues in our data center, causing connectivity loss for some of our SuperOffice customers. Invsetigation is ongoing
Sep 11, 11:38 CEST
Sep 10, 2019

No incidents reported.