This is a scheduled update of the SuperOffice CRM Product portfolio for our Online customers.
Major news we have addressed in this version are :
- Configure your Customer Center styling and options through a new UX in the Admin client - Chat: supporting Authenticated mode from Customer Center - Forms: New fields for creating a request (Title, category and message) - Upgraded HTML editor (Froala 3.0) - Improvements to the CRMScript language - Bug fixes and improvements
This is the first group of two to be upgraded. Expected downtime is up to 10 minutes between 22:00 and 23:30 cet. The next group will be upgraded the upcoming Friday.
Sep 24, 10:51 CEST
The scheduled maintenance has been completed.
Sep 18, 22:10 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 22:00 CEST
In order to stabilize the system, we have to disable older versions of SuperOffice Webtools. The change will be applicable from Sept 18 at 22:00 cest. The latest version of Webtools can be downloaded here..
Sep 18, 16:11 CEST
When we have verified that things are back to normal operation over time, we will publish a report describing root cause and summary of actions taken to prevent this from happening again in the future.
Sep 15, 21:52 CEST
Good news. If you (or your users) are having problems with email and document management in SuperOffice, you will be able to resolve this by upgrading SuperOffice WebTools on your computer(s).
To restore full functionality an upgrade of WebTools is mandatory for all users.
We will during this weekend start to ask users to upgrade webtools by a notification after they have logged in. This will of course not affect users that already have upgraded to SuperOffice Webtools 11.5
When we have verified that things are back to normal operation, we will publish a report describing root cause and summary of actions taken to prevent this from happening again in the future.
Sep 13, 14:20 CEST
Functionality related to WebTools have been temporarily disabled. This will affect mail and document handling functionality.
You will be able to use manual handling of down- and upload of files. Please see this FAQ for help.
We are sincerely apologizing for the inconvenience. We have identified and fixed the problem, but restoring full operation and functionality will unfortunately take some time. We start Friday morning and expects all customers to have normal operation and complete functionality by Monday morning. To restore full functionality an update of WebTools will be mandatory. Users will be prompted to do this.
Sep 12, 08:00 CEST