SuperOffice Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

SuperOffice CRM Cloud Operational

90 days ago

99.98 % uptime

Today

90 days ago

99.98 % uptime

Today

Sales & Marketing Client Operational

90 days ago

99.98 % uptime

Today

Service Client Operational

90 days ago

99.98 % uptime

Today

WebTools Operational

API and Apps Operational

90 days ago

99.98 % uptime

Today

SuperOffice CRM Cloud Mail Service Operational

mailgun Outbound Delivery Operational

mailgun Inbound email processing Operational

mailgun Events & Logs Operational

Central Services Operational

Support Portal Operational

Community Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 29, 2023

No incidents reported today.

Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

Nov 22, 2023

No incidents reported.

Nov 21, 2023

Service Degradation Notification

Resolved - Following the deployment of the recent hotfix and monitoring of our services. The identified issue is no longer present, and as a result, we are closing this matter.

We appreciate your understanding and cooperation throughout this resolution process. If you encounter any further issues or have additional concerns, please do not hesitate to reach out to our support team.
Nov 21, 21:38 CET

Update - We are continuing to monitor for any further issues.
We intend to provide an update at the end of the day.
Thank you for your understanding.
Nov 21, 10:52 CET

Update - We are continuing to monitor for any further issues.
Nov 21, 07:28 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 20, 21:43 CET

Update - The bug has been addressed. The rollout is scheduled to start at 9 PM CET. Expected downtime is up to 5 minutes between 9pm - 10pm CET
Nov 20, 17:43 CET

Update - Our team continues to address the issue, and we will provide a status update in the next 5 hours. Thank you for your understanding.
Nov 20, 15:41 CET

Identified - We have identified the matter as a software bug, and our team is actively working on implementing a solution.
Nov 20, 13:33 CET

Investigating - We would like to inform you that our sales client is currently experiencing slowness in certain areas . Our team has identified the issue and is actively working on implementing a resolution to restore normal functionality.

We apologize for any inconvenience this may cause and appreciate your patience as we work to address this issue promptly.

Thank you for your understanding.
Nov 20, 12:28 CET

Nov 20, 2023

Nov 19, 2023

No incidents reported.

Nov 18, 2023

SuperOffice CRM Cloud software update.

Completed - The scheduled maintenance has been completed.
Nov 18, 05:31 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 03:01 CET

Scheduled - We are updating the SuperOffice CRM Cloud.
This is a continuation of the maintenance from last Tuesday.
Customers who were updated at this time will not be affected today.

This release is a scheduled maintenance release of SuperOffice 10

Release details :
Detailed information on the release including release notes, can be found here: (see link for details)

Expected downtime is up to 15 minutes between 03:00 and 05:30 n.d. cet.
Nov 17, 11:29 CET

Patching servers with updates

Completed - The scheduled maintenance has been completed.
Nov 18, 03:01 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 22:00 CET

Scheduled - We are patching servers with latest Microsoft updates tonight, services will be unstable in this period.
Nov 17, 11:45 CET

Nov 17, 2023

Nov 16, 2023

No incidents reported.

Nov 15, 2023

Connection problems impacting App Integrations

Resolved - On November 15th, at 9 pm CEST, as part of a scheduled maintenance, a planned deactivation of old server certificates was executed.
Despite rigorous testing in our stage environment over an extended period, a configuration discrepancy went undetected, leading to downtime for specific app integrations like Erpsync and Quote connectors.
The error was detected several hours post-production change during routine restart of the application authentication services.
Our technical team addressed the issue and implemented corrective measures.
The incident was closed November 16th 10.30 and we will review of our processes to enhance detection mechanisms and prevent similar incidents in the future.
Nov 15, 21:00 CET

Related