Monitoring - All evidence gathered so far continues to point to an ongoing Microsoft 365 service degradation as the cause of this issue, and we have not identified any related problems within SuperOffice services. As this is not something SuperOffice can act on directly, we are monitoring Microsoft's incident status and its impact on SuperOffice for Outlook.
We will update this page with the latest information as it becomes available, or once the issue is confirmed resolved.
Sep 03, 2026 - 18:20 CEST
We will update this page with the latest information as it becomes available, or once the issue is confirmed resolved.
Sep 03, 2026 - 18:20 CEST
Identified - We have investigated reports of SuperOffice for Outlook remaining in a loading state in Microsoft Outlook and Outlook on the web.
Based on our investigation and information published by Microsoft, the issue appears to be related to an ongoing Microsoft 365 service degradation affecting Outlook and related services. We have not identified any issues within SuperOffice services.
Microsoft is actively working on the incident and users may experience recovery at different times as the situation improves. For the latest updates, please refer to Microsoft's service health information.
We are monitoring the situation and will provide further updates if new information becomes available.
Sep 03, 2026 - 17:41 CEST
Based on our investigation and information published by Microsoft, the issue appears to be related to an ongoing Microsoft 365 service degradation affecting Outlook and related services. We have not identified any issues within SuperOffice services.
Microsoft is actively working on the incident and users may experience recovery at different times as the situation improves. For the latest updates, please refer to Microsoft's service health information.
We are monitoring the situation and will provide further updates if new information becomes available.
Sep 03, 2026 - 17:41 CEST
Investigating - We are investigating an issue where SuperOffice for Outlook app may fail to load in Microsoft Outlook and Outlook on the web, causing the add-in to remain in a loading state.
Our investigation indicates that this may be related to an ongoing Microsoft 365 service degradation currently reported by Microsoft. We are actively monitoring the situation and assessing the impact on SuperOffice for Outlook users.
We will provide further updates as more information becomes available.
Sep 03, 2026 - 13:09 CEST
Our investigation indicates that this may be related to an ongoing Microsoft 365 service degradation currently reported by Microsoft. We are actively monitoring the situation and assessing the impact on SuperOffice for Outlook users.
We will provide further updates as more information becomes available.
Sep 03, 2026 - 13:09 CEST
SuperOffice CRM Cloud
Partial Outage
Login services
Operational
Sales & Marketing Client
Operational
Service Client
Operational
WebTools
Operational
API and Apps
Partial Outage
SuperOffice CRM Cloud Mail Service
Operational
mailgun Outbound Delivery
Operational
mailgun Inbound email processing
Operational
mailgun Events & Logs
Operational
Central Services
Operational
Support Portal
Operational
Community
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Incoming network infrastructure change — app.superoffice.com Sep 4, 2026 22:00 - Sep 5, 2026 00:00 CEST
We will be performing an incoming network infrastructure change affecting app.superoffice.com. As a result, the incoming IP address for app.superoffice.com will change.
This change only affects incoming traffic outgoing IP addresses towards customers are not affected.
Between 22:00 and 00:00 CET, app.superoffice.com may be intermittently unreachable.
The new incoming IP address is not yet known and will be confirmed after the change is completed. We will update this page with the new incoming IP address once the change has been implemented.
Action required: If you have whitelisted traffic to app.superoffice.com based on its IP address, please be ready to update your allow-list with the new IP once it is published here.
We apologize for any inconvenience and will keep this page updated with progress.
Posted on Sep 03, 2026 - 11:12 CEST
This change only affects incoming traffic outgoing IP addresses towards customers are not affected.
Between 22:00 and 00:00 CET, app.superoffice.com may be intermittently unreachable.
The new incoming IP address is not yet known and will be confirmed after the change is completed. We will update this page with the new incoming IP address once the change has been implemented.
Action required: If you have whitelisted traffic to app.superoffice.com based on its IP address, please be ready to update your allow-list with the new IP once it is published here.
We apologize for any inconvenience and will keep this page updated with progress.
Posted on Sep 03, 2026 - 11:12 CEST