Delayed email delivery (Mailgun → Service)

Incident Report for SuperOffice

Resolved

This incident has been resolved.

Posted Jul 24, 2026 - 15:50 CEST

Monitoring

A fix has been implemented by Mailgun and is being monitored. Delayed messages are now being processed and should catch up shortly.

Posted Jul 24, 2026 - 15:20 CEST

Identified

Mailgun has identified the root cause of the delay affecting email delivery into Service and is now working on a fix. Emails are not lost delivery will resume normally once the fix is deployed on their end. We are monitoring the situation closely and will post another update once service is fully restored.

Posted Jul 24, 2026 - 14:50 CEST

Investigating

We're investigating a delay in email delivery from Mailgun to Service. Emails are not lost, just delayed. Update to follow.

Posted Jul 24, 2026 - 14:09 CEST

This incident affected: SuperOffice CRM Cloud Mail Service (mailgun Inbound email processing).