The incident in the datacenter was triggered by an overload of monitoring resources on a specific switch model. This switch was configured to handle multiple types of SPAN sessions (Switched Port Analyzer), which are used to monitor network traffic. However, the switch reached its hardware limit for handling these sessions, leading to a reduced system performance.
Posted Mar 18, 2025 - 10:41 CET
Resolved
This incident has been resolved.
Posted Mar 14, 2025 - 15:18 CET
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Mar 14, 2025 - 13:24 CET
Update
We are continuing to investigate this issue.
Posted Mar 14, 2025 - 13:01 CET
Investigating
We are currently investigating the incident that resulted in a diminished system performance.
Posted Mar 14, 2025 - 13:00 CET
This incident affected: SuperOffice CRM Cloud (Login services, Sales & Marketing Client, Service Client).