Disruption in Webtools connectivity
Incident Report for SuperOffice
Postmortem

Root Cause:

Upon reviewing the logs and analyzing system behavior, it was determined that the underlying cause of this incident was identical to the issue experienced last Friday the 27th of September

Link: https://status.superoffice.com/incidents/w8hwbhkvm44l

Permanent Fix and Preventive Measures:

To ensure that this issue does not reoccur, a new version of the application has been released.

Posted Oct 02, 2024 - 11:19 CEST

Resolved
This incident has been resolved.
Posted Oct 01, 2024 - 15:01 CEST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Oct 01, 2024 - 13:32 CEST
Investigating
We are currently investigating this issue.
Posted Oct 01, 2024 - 12:44 CEST
This incident affected: SuperOffice CRM Cloud (WebTools).