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Incident Report for SuperOffice

Resolved

The incident with login services has been resolved.

We have implemented a fix regarding login services that will affect archiving of mail and modifying documents using web tools,

This will also affect logging in using the trayapp owl icon, it will not work at the moment. You must use the regular loginpage for accessing SuperOffice: http://online.superoffice.com

While we recover from the incident the web tools will not be available. You will be able to use manual handling of down- and upload of files.

Please see this FAQ for help: https://crm.superoffice.com/scripts/customer.fcgi?_sf=0&custSessionKey=&customerLang=en&noCookies=true&action=viewKbEntry&id=113661

More information regarding this will come.

Posted Sep 11, 2019 - 13:30 CEST

Update

We are continuing to monitor for any further issues.

Posted Sep 11, 2019 - 12:16 CEST

Update

We are still experiencing instability in our solution, customers experience drops in service availability. We are investigating the issue.

Posted Sep 11, 2019 - 11:59 CEST

Monitoring

We have been experiencing network related issues in our data center, causing connectivity loss for some of our SuperOffice customers. Invsetigation is ongoing

Posted Sep 11, 2019 - 11:38 CEST

This incident affected: SuperOffice CRM Cloud (Login services, Sales & Marketing Client, Service Client).