Login problem for some users

Incident Report for SuperOffice

Resolved

This incident has been resolved.

Posted Sep 04, 2025 - 10:16 CEST

Update

A fix has been implemented tonight. Login services are back to normal for all affected users.

Posted Sep 03, 2025 - 23:33 CEST

Monitoring

Workaround has been implemented. A permanent fix will be rolled out tonight.

Posted Sep 03, 2025 - 17:07 CEST

Identified

We’ve identified the cause of the login issue affecting a small number of users. These users experience a problem where the login page appears to be stuck loading. A workaround has been found and is being implemented for affected users when our monitors detect it or by contacting support. A permanent fix will be rolled out during the evening.

Posted Sep 03, 2025 - 11:25 CEST

Update

We are continuing to investigate this issue.

Posted Sep 03, 2025 - 10:40 CEST

Investigating

We are currently investigating this issue.

Posted Sep 03, 2025 - 10:39 CEST

This incident affected: SuperOffice CRM Cloud (Login services).