The new version of the SuperOffice Identity Provider (SuperID), experienced errors and was not able to complete customers login attempts Monday morning. This version of the login service is in a pilot phase and only a limited number of customers were affected.
Problems are resolved and enhanced monitoring is in place.
The incident was initially caused by a configuration change to SuperID’s internal logging service. This happened during system maintenance of the SuperID service. The misconfiguration caused the service to stop processing login requests.
What was done to resolve the problems?
The service resumed when the configuration was fixed. Measures are being put in place to prevent future occurrences of this or similar issues.